At Faelan Hikes, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
- Items must be returned within 5 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items such as gift cards, final sale items, and perishable goods may not be eligible for return.
2. How to Initiate a Return
To request a return, please contact our support team with your order number and reason for return. We will provide you with return instructions and a shipping label if applicable.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider. If the issue persists, contact us.
6. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at: Email: [email protected].